Acts That Can Be Reported
PT Sat Nusapersada Tbk is committed to maintaining transparency, integrity, and ethical conduct. We encourage employees, business partners, and external stakeholders to report any recognized violations of our corporate policies, legal regulations, or ethical code.
Corruption
Any form of corruption within the corporate environment.
Fraud
Fraudulent actions that harm the company or other parties.
Dishonesty
Lack of integrity in reporting or performing work duties.
Violation of Collective Labour Agreement
Violations of the agreed collective labor agreement.
Misconduct
Includes theft, violence against employees or leaders, extortion, drug use, harassment, and other criminal acts.
Tax, Legislative, or Regulatory Violations
Violations of tax regulations, legislation, or other regulatory requirements.
Violation of Corporate Code of Conduct
Violations of the company's code of ethics or general norms of decency.
Health and Safety Endangerment
Actions that endanger health and safety or compromise company security.
Financial or Non-Financial Loss
Actions that may cause financial or non-financial loss or are detrimental to the company's interests.
Violation of Standard Operating Procedures (SOP)
Violations of the company's SOPs, especially regarding the procurement of goods and services, as well as the provision of benefits and remuneration.
Reporting Mechanism
Whistleblowers can securely report violations through the standard communication channels below. All reports are handled with the highest level of confidentiality.
Official Letter
Submitting an official letter addressed to the Company via the Board of Commissioners, delivered by hand or post.
Official Address
Submitted to the official address:
PT Sat Nusapersada Tbk
Jl. Pelita VI No. 99, Kp. Pelita, Kec. Lubuk Baja
Kota Batam 29443, Riau Islands, Indonesia
Phone: (62-778) 425-888
Whistleblowing System Procedure
Each report undergoes a rigorous administrative assessment, audit evaluation, and action phase to ensure proper resolution.
Reporting
Whistleblower submits a report through email, letter, suggestion box, or telephone.
Administrative Review
Secretariat of the Board of Commissioners registers, evaluates, and verifies the initial report.
Complaint Evaluation
The Complaint Evaluation Team evaluates the report to determine if a formal investigation is needed.
Investigation
Internal Audit or a designated unit conducts the investigation. Case is closed if not proven.
Resolution & Action
If proven, appropriate regulatory action and corrective measures are proposed and implemented.
